1Information We Collect

There are a few simple ways we collect information from you.

What you share with us

If you send us a quote request, give us a call, or email us, you may share things like:

Your name, phone number, and email address
A description of what’s happening at your property, such as a musty smell, a stain, or a leak
Your property address, if you’d like to share it, so we know exactly where to help

What your browser shares automatically

Like most websites, ours automatically picks up a few basic technical details when you visit. This can include your browser type and the pages you view. It happens quietly in the background and has nothing to do with advertising or tracking.

This website doesn’t process payments, doesn’t use logins or accounts, and doesn’t collect health information. None of those apply to how this site works.

2How We Use Information

Everything we do with your information comes down to one goal: helping you. Specifically, we use it to:

Respond to your quote request, phone call, or message
Schedule a mold inspection or follow up on what you asked for
Answer your questions or confirm appointment details
Keep accurate records of our conversations so we can serve you well

We never use the details from your forms to run unrelated advertising. If you’re curious who we might share your information with, the “Sharing of Information” section below covers that.

3How We Protect Information

Keeping your information safe matters to us, and we take real steps to do it. Only our own team has access to what you send us, and our website and forms run on a trusted hosting provider. No website can guarantee perfect security, but we work hard every day to protect what you share.

4Cookies & Similar Technologies

Our website may use a handful of basic cookies, the same kind most sites rely on to help a quote form load and function properly. These cookies are technical in nature, not personal, and they don’t build any kind of advertising profile about you. We can’t confirm that we run any ad trackers or analytics tools at this time. If that ever changes, we’ll update this section to reflect it.

You can block or delete cookies through your browser’s settings whenever you like. Just keep in mind that turning them off may affect how smoothly parts of our website work, including our quote forms.

5Sharing of Information

Your personal information is never sold, rented, or traded. We only share it in a small number of specific situations:

With members of our own team, so we can respond to and help with your request
With the companies that help us run our website and process our forms, and only for that specific purpose
When the law requires it, or to protect someone’s safety, rights, or property

6Third-Party Links

You’ll find a few outside links on our website. Some are government and industry sites we reference for helpful context, like the New York State Department of Labor, the IICRC, the EPA, and NYC’s Housing Preservation and Development office. We also link to our social media pages.

We don’t control what happens on those outside sites, and we can’t take responsibility for their privacy practices. Once you leave our website and land on one of them, their own privacy policy takes over, so it’s worth a quick look.

7Data Retention

We hold on to your information only for as long as it’s genuinely needed, whether that’s to handle your request or keep basic business records. If you’d like us to delete what we have on file, the “Your Choices” section below explains how.

8Your Choices

You always have a say in how your information is handled. You’re welcome to:

Reach us by phone or email instead of using our forms, if you’d rather
Ask what information we currently have on file about you
Ask us to fix anything that’s incorrect
Ask us to delete your information, though we’ll hold on to whatever we’re required to keep for business or legal reasons

We’re always glad to help with requests like these. Our business is based in New York, NY, and we serve Manhattan, Brooklyn, Queens, the Bronx, Staten Island, and New Rochelle, NY. Whenever a state or federal privacy law applies to your request, we’ll follow it.

Reach out below whenever you’re ready.

9Children’s Privacy

Our website and services are built with adults in mind, and we don’t knowingly collect personal information from children. If you believe a child has shared information with us, please get in touch and we’ll remove it right away.

10Changes to This Policy

This Privacy Policy may be updated from time to time, usually when our practices or the law change. Whenever that happens, we’ll update the “Last updated” date at the top of the page, so feel free to check back occasionally.

Privacy Policy